Data Protection Policy

1. Introduction

Welcome to the Happy Thai Food website ("we," "our," or "us"). This Data Protection Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing our website, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Data Collected

We may collect the following personal data when you interact with our website:

• Name (provided via contact form or enquiries)
• Email address (provided via contact form or WhatsApp messages)
• Phone number (optional, provided via contact form or booking form)
• Enquiry content (messages, comments, reservation requests)
• Reservation details (preferred outlet, booking date, time, party size and any notes you choose to provide when you submit a booking request through our online booking form)

Booking requests submitted through the online booking form linked on this website are handled by our in-house reservation and booking web app and are recorded in a Google Sheets database that we administer.

2.2 Automatically Collected Data

When you browse our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent
• Referring/exit URLs
• Operating system and platform information

3. How We Use Your Information

We use the collected data for the following purposes:

• Responding to enquiries and reservation requests submitted via our contact form or WhatsApp
• Administering table reservations — accepting, confirming, seating and managing booking requests made through our online booking form, including amendments and cancellations
• Processing membership sign-ups and member rewards
• Sending promotional updates about new dishes, promotions, and events (if you have opted in)
• Improving our website and services
• Statistical analysis to understand how visitors use our site
• Ensuring website security and preventing fraud

4. Information Sharing and Disclosure

We may share your personal data in the following circumstances:

• With our staff who need the information to respond to your enquiry or reservation
• With WhatsApp for reservation confirmations and communication (your WhatsApp number/message content may be viewed by our team for operational purposes)
• With Google as the hosting provider for our online booking form. The booking form forms part of our own in-house reservation and booking web app, and the reservation details you submit are transmitted to Google and stored in a Google Sheets database used by our staff to manage reservations.
• With legal authorities if required by law or to protect our rights and safety
• With service providers who assist us in operating the website (these parties are contractually obligated to keep your data confidential)

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Data Protection Policy, including:

• Enquiry data: Retained until your enquiry is resolved and for a minimum of 6 months thereafter for follow-up purposes
• Booking data: Retained in our booking database for as long as we need the record to administer, verify and support the reservation and to meet our legal and accounting obligations
• Membership data: Retained for the duration of your membership and for 12 months after membership cancellation
• Website usage data: Retained in aggregated/anonymized form for analytics purposes

When your data is no longer needed, we will either delete it or anonymize it, unless we are required or permitted by law to retain it for a longer period.

6. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the following rights with respect to your personal data:

• Right of access: You may request a copy of your personal data held by us
• Right of correction: You may request that we correct any inaccurate or incomplete personal data
• Right to withdraw consent: If we process your data based on your consent, you may withdraw that consent at any time
• Right to lodge a complaint: You may lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe we have mishandled your personal data

To exercise these rights, please contact us at:

• Email: happythaifood14@gmail.com
• WhatsApp: +65 6714 6682

7. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal data from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we learn that we have collected personal data from a child under 13 without parental consent, we will delete that information as soon as possible.

8. Security

We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. Please be aware that we do not control the content or practices of such third parties and cannot accept liability for their privacy policies. We encourage you to review the Privacy Policy of any third-party website you visit.

Our online booking form is hosted by Google. Once you follow the booking link from this website, Google's own terms and privacy practices also apply to the booking page, and submitting a booking request transfers your reservation details to our booking database as described in section 4 above.

10. Changes to This Data Protection Policy

We may update this Data Protection Policy from time to time. We will notify you of any changes by posting the new Data Protection Policy on this page. You are advised to review this Data Protection Policy periodically for any changes. Changes to this Data Protection Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Data Protection Policy, please contact us at:

• Email: happythaifood14@gmail.com
• WhatsApp: +65 6714 6682